I will not cancel my Comcast and instead will recommend them because now that my problem is fixed, everything is amazing. He even named my freaking network for me and stood by my side as I ran through the night back and forth to try and stay connected to him during our conversation. I was fixing to drag my burning pile of trash called a modem and use it to destroy Xfinity at whatever the cost. He is literally the only reason I didn't just cancel my Comcast service. He didn't just abandon me like that "Rob" or whatever, he got the job done! He needs a raise. Vinay is a problem solving genius who was professional, knowledgeable, funny, and went above and beyond to make sure I got my internet working. But then, I made the best decision ever, I decided to use the chat option and got a fine individual who forwarded me to Vinay because of the difficulty of my problem.
I figured this was typical Comcast service. Nice enough, but he thought I was a woman, didn't fix my problem, and then promised to call me back and never did. I was on the phone with some guy named Rob or something and he was terrible. But Vinay left me with no choice, he was the best! He might actually have super powers because this man accomplished what no one else could. I have never gone to such lengths to try and leave such a review. Kudos to the entire Xfinity team for providing excellent customer service and for solving a challenging technical problem.
XFINITY WIFI ON DEMAND CUSTOMER SERVICE NUMBER HOW TO
My advice is if you want someone who knows how to solve problems, ask for him. Checked the internet and a miracle happened - it's working beautifully strong and fast signal!!! Another happy family and loyal customer for Xfinity.
He found the portion of the cable outside the house that was damaged by lightning and replaced it in a matter of minutes. He showed up right on time, was very polite and professional, extremely knowledgeable, and most importantly, found the problem that we were trying to solve for several weeks in just 5 minutes. We got so desperate that we even started thinking of finding another provider until we made the last call and Comcast/ Xfinity sent a tech. I replaced the wall cable, then we got a brand new modem to only find out that things were still getting interrupted (the signal would just die off for a minute and then be back online as if nothing ever happened. The first technician came in and did nothing then I tried to troubleshoot things with the help of remote customer support which is phenomenal. About 5 weeks ago the remote tech support service identified that there was a short circuit between the cable and the modem. My wife in the middle of the work meeting got cut off and lost clients so the only thing I could hear is their frustration and my wife's interest in speaking unusual French. Kids in the middle of the class were booted off the meeting while answering students' questions. For about a couple of weeks, we experienced short-duration interruptions of the internet during the day and evening time. 2 kids studying online, myself as well as my wife working from home so you can imagine how vital a good internet is.
We are a family of 4 people, all dependent on the internet.
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